HUMANBEIN, located at humanbein.org, is a Non-Profit resource to help single parents and those transitioning out of homelessness who need web development and small business tools who are wanting to develop and advance through entrepreneurship.
Today SMN Web Services announces its graphics partnership with Blazin Graphxx Studios to accelerate and expand its graphic and logo services. Through SMN Web Services partnership, the two creatives will bring together their collective talents and expertise to its network of clients.
Blazin Graphxx Studios headquartered in Chicago, Illinois has an extensive portfolio with over 15 years of experience in creating graphics and logo’s that include high profile clients such as Syleena Johnson, Faith Evans, Carl Thomas, LisaRaye, Lelee from SWV and TMZ to name a few. “I enjoy what I do and I love seeing my client’s happy” says CEO, Eric Horice of Blazin Graphxx Studios.
SMN Web Service‘s mission is to provide the world with our customers and team’s means of service, talent and expression authentically in positivity. SMN Web Services derived by hub Sunshine Marie Network in 2011 was the little brainchild of a young female abstract creator and local community members who were in need of web development services and appreciated the craft and unique ideas of designer, Tammy Johnson. Her father, whom passed away in late 2009 also enkindled the hub. The inspiration of the community led to look at such desired services in a mosiac type fashion. SMN Web Services brings commitment and creativity to developing web and business solutions while helping customers transition into their digital presence. Two charities personal to the organization for local communities are also in the works. “This is about doing what we can and creating alliances to set businesses up for success right now and for the long run” says CEO, Tammy Johnson of SMN Web Services and Sunshine Marie Network.
Today’s announcement builds on SMN Web Services work and commitment to providing creative solutions.
“The customer is always right,” or so they like to say. Whether or not it’s true, delivering quality service and making your customers happy is essential for businesses who want to succeed. A business who earns a reputation for excelling in customer service is more likely to retain customers and build customer loyalty. So how do you go about doing that?
Admit Your Mistakes
It can be tough to admit when you’ve made a mistake, especially if you’re concerned about how admitting to being fallible might reflect on your business. The truth is that no person or business is perfect and all make mistakes. When you do, your customers will appreciate it far more if you admit that you made a mistake and then take steps to correct it. This shows that you are capable of recognizing your flaws and care enough to fix them. Admitting your mistakes can even lead to improvement in your business. After all, it’s hard to fix a mistake if you can’t admit one was made in the first place.
Answer Their Questions
Customers often contact customer service because they have problems they need solved, questions they need answered, or both. Your response time to their questions is a key factor in how satisfied they are with the service they receive. Failing to respond to questions can leave customers unhappy and cause them to drop your business. It comes across as rude, uncaring, and like you don’t have respect for their time and business. Instead, respond quickly, even if it’s just to say that you don’t have the answer just yet but that you’re working on it and will get back to them with an answer within a set timeframe.
Go the Extra Mile
If you really want to earn a reputation for excellent customer service, find ways to go the extra mile. Doing so doesn’t have to include grand gestures and costly favors, though it certainly can. Instead, find small ways to show your appreciation to your customers. Even personal touches like using the customer’s name or a sincere, polite complement in personal interactions can leave a lasting impression. Doing a little extra to over deliver in your customer service will leave customers with a positive impression of your business and a desire to return for more.
Over time, consistently delivering quality customer service earns businesses a reputation for excellence in this area. Taking ownership of mistakes that happen, having the answers to questions, and going the extra mile go a long way toward engendering customer satisfaction. This, in turn, will increase customer loyalty and earn your business a strong following.
We can help you to create a website that will satisfy your customers and their needs. Contact us so we can start helping you today!